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Question Legend:
1. The surgical procedure was well explained to
me.
2. The discharge information was well explained
to my escort.
3. The staff was polite, professional and willing
to answer any questions I had.
4. The directions to False Creek Surgical Centre
were well explained to me.
5. The scheduling of my surgery was handled in
an accommodating and flexible manner.
6. The surgical procedure and discharge process
was completed as described by the surgeon, anaethetist,
or nurse.
7. The setting and atmosphere at False Creek Surgical
Center was calming and pleasant.
8. Were you treated with respect by all the staff
at False Creek Surgical Centre.
9. Thinking of all aspects at False Creek Surgical
Centre, how would you rate your overall satisfaction.
| Oct-Dec
02 After Leaving The Surgery Centre |
Yes |
No |
Somewhat |
Did you know what problems
you might have after surgery |
72 |
7 |
8 |
Did you know who to call
if you had a problem |
82 |
2 |
4 |
Did you know what medicines
or other methods to use to control pain |
85 |
2 |
1 |
Did you have an appt.
to see your Dr. or know when to schedule
one |
87 |
2 |
0 |
Did you feel that you
had all the information that you needed
to care for yourself once you where home. |
79 |
2 |
4 |
| After
Leaving Did You Experience... |
Yes |
No |
Nausea |
26 |
63 |
Vomiting |
18 |
71 |
Fever |
10 |
78 |
Difficulty Urinating |
6 |
82 |
Bleeding from the surgery
site |
11 |
77 |
| Excessive redness, swelling or other signs
of infection |
9 |
76 |
| After
Returning Home From The Surgery Centre... |
Yes |
No |
where you bothered by
any pain related to your surgery? If no,
go to quality of care questions. |
69 |
20 |
Did you have instructions
about what to do for pain |
74 |
4 |
Where these instructions
for using: medicine / other comfort / neither |
74 |
5 |
Did you follow these instructions
for: using medicine / other comfort / neither |
73 |
7 |
At
Home, How Well Would You Say Your Pain Was
Relieved on a Scale from 1 to 10 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
10 |
13 |
19 |
11 |
12 |
6 |
9 |
2 |
7 |
4 |
4 |
| Completely Relieved |
Not
Relieved |
| How
Would You Describe The Quality of Care You
Received |
Poor |
Fair |
Good |
Excellent |
During the registration
process |
|
1 |
24 |
62 |
During the patient admission
process with the nurse |
|
|
24 |
63 |
During the recovery period |
|
2 |
20 |
65 |
Refer To Question
Legend:
Question
- |
| Reply |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
1 |
|
|
|
|
1 |
16 |
133 |
2 |
|
|
|
|
1 |
10 |
139 |
3 |
|
|
|
1 |
|
6 |
149 |
4 |
|
|
|
|
1 |
9 |
140 |
5 |
|
|
|
|
1 |
10 |
139 |
6 |
|
|
|
|
|
10 |
140 |
7 |
|
|
|
|
|
10 |
140 |
8 |
|
1 |
|
|
|
10 |
139 |
9 |
|
|
|
|
|
10 |
140 |
| Strongly disagree |
Strongly
Agree |
| FCSC
› patient
response › Patient
Survey › Survey |
| False Creek Surgical Centre #600,
555 West 8 Avenue, Vancouver, British Columbia, BC, Canada |
|
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